Products
Excellence,is not an act,but a habit.
SPOT (our voicebot) Digital Self Service Platform
- Way of getting serviced without involving a live agent
- Seamlessly moves traditional (IVR) customer touch point to your mobile / desktop
- Can be initiated by clicking on a link received via SMS from your IVR
- Alternatively can be integrated into your website or mobile app
- No need to download an app
- Increases first time resolution percentage
- Increases Customer Satisfaction and Brand Royalty
- Contextual handoff to a live agent if needed
- Available 24x7
- Reduces the traffic to call center and improves efficiency of live agents
- A typical Self Service Implementation has an ROI of six months
Conversational Platform
- SPAAN’s Conversational Platform is powered by NLP and AI and lets your customers directly talk or type about the problem instead of navigating complex menus. For eg. the customer can say or type “ I need my Bill Details” and get answers directly
- Customers can interact with the platform using voice and/or text
- Since NLP and AI is used, you don’t have to say a specific word and it improves over time
- No need to navigate through menus, decision trees to reach the problem area
Banking BOT
Telecom BOT
